Effective Date: October 1, 2026
1. Introduction and Acceptance of Terms
These Terms of Service (“Terms”) govern the provision of services by Northline Interior Design Inc. (“Northline Interior Design Inc.,” “we,” “us,” or “our”) to clients, customers, website visitors, and any other persons or entities who engage with our services (collectively, “you” or “Client”).
By requesting, scheduling, purchasing, or using any of our services, or by otherwise indicating your acceptance of these Terms, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with any proposal, quote, scope of work, invoice, design agreement, or other written terms provided by Northline Interior Design Inc..
If you do not agree to these Terms, you must not engage our services.
2. Scope of Services
Northline Interior Design Inc. provides interior design and related consulting services, which may include, without limitation:
- Residential interior design;
- Commercial space planning;
- Kitchen and bathroom design;
- Custom cabinetry and millwork selection;
- Color consultation and material sourcing;
- Furniture and lighting layout; and
- Renovation design coordination.
Our services may include concept development, mood boards, space planning, finish selections, design drawings, product recommendations, procurement guidance, contractor coordination, and related advisory services, as specifically described in the applicable proposal or statement of work.
Unless expressly agreed in writing, Northline Interior Design Inc. does not provide architectural, engineering, structural, electrical, plumbing, legal, or accounting services. Any such matters remain the responsibility of appropriately licensed professionals and the Client.
All services are provided based on the information, measurements, photographs, site conditions, budgets, and instructions supplied by the Client and/or third parties. Final implementation may vary due to site conditions, product availability, manufacturer changes, trade availability, building code requirements, and other factors beyond our control.
3. User Obligations and Responsibilities
You agree to cooperate fully with Northline Interior Design Inc. and to provide timely, complete, and accurate information necessary for the performance of the services. Your responsibilities include, without limitation:
- Providing accurate site dimensions, plans, measurements, photographs, and any relevant property or project information;
- Disclosing known constraints, defects, hazards, permits, strata rules, lease conditions, and building or by-law requirements;
- Reviewing and approving all selections, drawings, specifications, and recommendations in a timely manner;
- Securing all necessary approvals, permits, landlord consents, strata approvals, and contractor services unless otherwise agreed in writing;
- Ensuring that any contractors, trades, suppliers, or consultants engaged by you are properly licensed, insured, and qualified;
- Using all materials, products, and designs in a lawful and safe manner; and
- Complying with applicable laws, regulations, building codes, and safety requirements.
You acknowledge that design services are creative and advisory in nature and that final outcomes may differ from renderings, samples, or examples due to manufacturing tolerances, lighting, screen settings, installation methods, and site conditions.
You are solely responsible for deciding whether to implement any recommendation made by Northline Interior Design Inc.. We are not responsible for decisions you make contrary to our recommendations or for omissions resulting from incomplete or inaccurate information provided by you.
4. Payment Terms and Conditions
Fees for services will be set out in the applicable proposal, estimate, retainer agreement, or invoice. Unless otherwise stated in writing, all fees are in Canadian dollars (CAD) and are exclusive of applicable taxes, including GST/HST/PST, which will be charged where required by law.
Payment terms may include deposits, retainers, milestone payments, hourly billing, fixed-fee arrangements, or a combination of these. Unless otherwise agreed in writing:
- A non-refundable retainer or deposit may be required before work begins;
- Invoices are due upon receipt or within the payment period stated on the invoice;
- Late payments may result in suspension of services until the account is brought current;
- Overdue balances may be subject to interest at the maximum rate permitted by applicable law; and
- You are responsible for all collection costs, legal costs, and expenses incurred by Northline Interior Design Inc. in collecting overdue amounts, to the extent permitted by law.
Any third-party costs, including product purchases, samples, courier fees, shipping, handling, fabrication, contractor fees, permit fees, and consultant charges, are your responsibility unless expressly included in our written fee proposal. If we make purchases or place orders on your behalf, you authorize us to do so based on the information and approvals you provide.
Estimates are provided in good faith but are not guarantees unless expressly stated as fixed-price commitments in writing. Price changes by suppliers, tariffs, shipping delays, exchange rate movements, and discontinued products may affect final costs.
5. Cancellation and Refund Policy
You may cancel services by providing written notice to Northline Interior Design Inc.. The effect of cancellation will depend on the stage of the project and the terms of any applicable agreement or statement of work.
Unless otherwise required by law or expressly agreed in writing:
- Retainers and deposits are non-refundable to the extent they reserve time, secure availability, or cover work already performed;
- Fees for completed work, delivered deliverables, ordered products, and incurred expenses are non-refundable;
- If you cancel after work has commenced, you remain responsible for all fees accrued up to the cancellation date and any non-cancellable commitments made on your behalf;
- If products have been ordered, custom-made, fabricated, or shipped, cancellation may not be possible, and such items may be non-returnable and non-refundable; and
- Any refund, if applicable, will be limited to amounts expressly identified by Northline Interior Design Inc. as refundable, less any reasonable costs already incurred.
Northline Interior Design Inc. may suspend or terminate services immediately upon written notice if you fail to pay amounts due, materially breach these Terms, provide false information, or behave in a manner that unreasonably interferes with the provision of services. In such cases, you remain liable for all amounts due for services rendered and expenses incurred up to the termination date.
6. Liability Limitations
To the fullest extent permitted by applicable Canadian law, Northline Interior Design Inc., including its directors, officers, employees, contractors, and agents, shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of business, loss of use, loss of data, or loss of opportunity, arising out of or in connection with our services or these Terms.
Without limiting the foregoing, we are not responsible for:
- Acts or omissions of contractors, suppliers, trades, consultants, or manufacturers selected by you or acting independently;
- Defects in materials, products, workmanship, or installation;
- Delays, shortages, shipping damage, product discontinuation, or manufacturer substitutions;
- Site conditions, latent defects, hidden damage, mould, asbestos, structural issues, or code violations;
- Failure to obtain required permits, approvals, or inspections;
- Misuse, improper maintenance, or unauthorized alterations of delivered designs or products; or
- Outcomes that differ from renderings, mood boards, sample boards, or concept materials.
To the fullest extent permitted by law, the total aggregate liability of Northline Interior Design Inc. for any claim arising out of or relating to the services or these Terms shall not exceed the total fees actually paid by you to Northline Interior Design Inc. for the specific services giving rise to the claim during the three (3) months preceding the event giving rise to liability, unless a different limitation is required by law.
Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, wilful misconduct, or gross negligence where such limitation is prohibited.
7. Intellectual Property Rights
Unless otherwise agreed in writing, all original concepts, drawings, sketches, layouts, specifications, presentations, mood boards, design documents, visual materials, and other deliverables created by Northline Interior Design Inc. remain the intellectual property of Northline Interior Design Inc. until all amounts owed have been paid in full.
Upon full payment, you are granted a limited, non-exclusive, non-transferable, non-sublicensable licence to use the deliverables solely for the project and property for which they were created. This licence does not permit you to reproduce, distribute, resell, modify, or use the deliverables for other projects, properties, or commercial purposes without our prior written consent.
You may not remove copyright notices, claim authorship of our original work, or use our deliverables in a manner that infringes our intellectual property rights or the rights of third parties.
Any third-party images, product photos, manufacturer materials, logos, or branded content provided by us remain the property of their respective owners and are used subject to applicable licences or permissions.
8. Data Protection and Privacy
Northline Interior Design Inc. collects, uses, discloses, and stores personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy laws.
We may collect personal information such as your name, contact details, project details, property information, preferences, payment information, and communications for the purposes of:
- Providing and managing our services;
- Preparing proposals, invoices, and project documentation;
- Communicating with you and responding to inquiries;
- Arranging product orders, deliveries, and contractor coordination where authorized;
- Meeting legal, tax, accounting, and record-keeping obligations; and
- Improving our services, website, and client experience.
We will take reasonable safeguards appropriate to the sensitivity of the information to protect personal information against unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We may share personal information with service providers, subcontractors, suppliers, payment processors, and professional advisors as reasonably necessary to provide services or comply with legal obligations, subject to appropriate confidentiality and privacy safeguards where applicable.
By using our services, you consent to the collection, use, and disclosure of your personal information as described in these Terms and in any applicable privacy policy, if one is provided. If you provide information about another person, you represent that you have authority or consent to do so.
9. Force Majeure
Northline Interior Design Inc. shall not be liable for any delay or failure to perform its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to acts of God, severe weather, fire, flood, earthquake, pandemic, epidemic, labour disputes, war, terrorism, civil unrest, supply chain disruption, utility failure, cyber incidents, government action, or failure of third parties.
In the event of a force majeure occurrence, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable. Any timeframes affected by the event may be extended accordingly.
10. Changes to Terms
Northline Interior Design Inc. may update or modify these Terms from time to time at our discretion. Any changes will be effective upon posting the revised Terms or upon providing written notice, as applicable.
Continued use of our services after any changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of our services and notify us in writing, subject to any outstanding payment obligations and project commitments already incurred.
11. Applicable Law and Jurisdiction
These Terms, and any dispute, claim, or controversy arising out of or relating to them or the services provided by Northline Interior Design Inc., shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
You agree that the courts located in British Columbia shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or our services, and you hereby attorn to the personal jurisdiction of those courts.
12. Contact Information
If you have questions about these Terms or wish to contact Northline Interior Design Inc., please use the contact details below:
- Northline Interior Design Inc.
- 1255 Johnston Road, Unit 214, Victoria, BC V8W 2A1, Canada
- Email: [email protected]
- Phone: +1 (250) 384-7926
13. Severability Clause
If any provision of these Terms is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. If any invalid or unenforceable provision can be modified to make it valid and enforceable, it shall be interpreted and applied to the extent necessary to reflect the original intent of the parties as closely as possible and in a lawful manner.
These Terms constitute the entire agreement between you and Northline Interior Design Inc. with respect to the subject matter herein, except as otherwise expressly agreed in writing.