This Privacy Policy explains how Northline Interior Design Inc. collects, uses, discloses, stores, and protects personal information in the course of providing interior design services and operating its business in Canada. This Policy is intended to reflect applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy laws.
1. Introduction and Company Information
Northline Interior Design Inc. (“Northline Interior Design Inc.”, “we”, “us”, or “our”) is an interior design business based in British Columbia, Canada. We are committed to protecting the privacy and confidentiality of personal information entrusted to us by clients, prospective clients, website visitors, suppliers, contractors, and other individuals.
Business Name: Northline Interior Design Inc.
Address: 1255 Johnston Road, Unit 214, Victoria, BC V8W 2A1, Canada
Email: [email protected]
Phone: +1 (250) 384-7926
By using our website, contacting us, or engaging our services, you acknowledge that your personal information may be collected, used, disclosed, and retained in accordance with this Privacy Policy.
2. Data Collection and Processing
We may collect personal information directly from you, automatically through our website, and from third parties where permitted by law. The types of personal information we may collect include:
- Contact information such as your name, email address, telephone number, and mailing address;
- Project-related information, including design preferences, budget information, floor plans, photographs, measurements, and property details;
- Billing and payment information, such as invoicing details and transaction records;
- Communication records, including emails, consultation notes, appointment details, and feedback;
- Website and technical information, such as IP address, browser type, device identifiers, pages visited, and usage data;
- Any other information you choose to provide to us in connection with our services.
We may process personal information in electronic and physical formats. Where applicable, we may also collect personal information from publicly available sources or from service providers acting on your behalf.
3. Purpose of Data Processing
We use personal information for the following purposes:
- To respond to inquiries and provide consultations;
- To assess project requirements and prepare proposals, estimates, and service agreements;
- To deliver interior design services, including design planning, procurement coordination, project management, and client communication;
- To manage billing, invoicing, accounting, and tax-related obligations;
- To maintain records of our business relationship;
- To improve our services, website, and client experience;
- To communicate updates, appointments, and service-related notices;
- To comply with legal and regulatory requirements;
- To protect our rights, prevent fraud, and ensure the security of our systems and operations;
- To send marketing communications where permitted by law and, where required, with your consent.
4. Legal Basis for Processing
Under Canadian privacy law, we generally collect, use, and disclose personal information with your knowledge and consent, unless otherwise permitted or required by law. Depending on the circumstances, our legal basis for processing may include:
- Consent: Where you have given express or implied consent for a specific purpose;
- Contractual necessity: Where processing is necessary to enter into or perform a contract with you;
- Legal obligation: Where processing is required to comply with applicable laws, regulations, court orders, or lawful requests;
- Legitimate business purposes: Where processing is necessary for reasonable purposes related to our business activities and does not override your privacy rights, as permitted by law.
You may withdraw consent in certain circumstances, subject to legal or contractual restrictions and reasonable notice.
5. Data Sharing and Third Parties
We do not sell personal information. We may disclose personal information to third parties in the following circumstances:
- Service providers: Such as website hosting providers, cloud storage providers, accounting software providers, IT support, email services, payment processors, and other vendors who assist us in operating our business;
- Professional advisors: Such as lawyers, accountants, insurers, and consultants;
- Contractors and suppliers: Where necessary to complete a project, coordinate deliveries, installations, procurement, or related services;
- Authorities: Where required or permitted by law, including in response to lawful requests, subpoenas, warrants, or to protect legal rights;
- Business transactions: In connection with a merger, reorganization, financing, sale, or transfer of all or part of our business, subject to applicable legal requirements.
We take reasonable steps to ensure that third parties with access to personal information protect it in a manner consistent with applicable privacy laws and our instructions.
6. Data Transfer to Third Countries
Although we are based in Canada, some of our service providers or data storage systems may be located outside Canada, including in the United States or other countries. As a result, your personal information may be processed or stored in jurisdictions outside Canada, where it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.
Where personal information is transferred outside Canada, we use contractual, technical, and organizational safeguards designed to protect the information in accordance with applicable Canadian privacy requirements. By providing personal information to us or using our services, you acknowledge that such cross-border processing may occur.
7. Storage Duration
We retain personal information only as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, to resolve disputes, and to enforce our agreements.
The retention period may vary depending on the type of information and the context in which it was collected. Examples include:
- Client and project records: retained for the duration of the relationship and thereafter for a reasonable period;
- Financial and tax records: retained for the period required by applicable law;
- Website and technical logs: retained for a limited period for security and operational purposes;
- Marketing-related information: retained until you unsubscribe, withdraw consent, or request deletion where applicable.
When personal information is no longer required, we will securely destroy, erase, anonymize, or de-identify it in accordance with applicable laws and our retention practices.
8. User Rights
Subject to applicable law, you may have the right to:
- Access: Request access to the personal information we hold about you;
- Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
- Erasure: Request deletion of personal information in certain circumstances, subject to legal and contractual limitations;
- Restriction: Request that we limit the processing of your personal information in certain circumstances;
- Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable by law;
- Objection: Object to certain forms of processing, including certain direct marketing activities where permitted.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. In some cases, rights may be limited by applicable law or by our legitimate business or legal obligations.
9. Withdrawal of Consent
Where our processing of personal information is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Please note that withdrawing consent may limit our ability to provide certain services, communicate with you, or continue a project. If you wish to withdraw consent, contact us using the information below.
10. Right to Complain
If you have concerns about our privacy practices, we encourage you to contact us first so that we may attempt to resolve your concerns promptly and fairly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, with the appropriate provincial privacy authority. We will cooperate with any lawful investigation and seek to address valid concerns in accordance with applicable privacy laws.
11. Data Security
We use reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These safeguards may include:
- Access controls and authentication measures;
- Encrypted communications where appropriate;
- Secure storage and backup procedures;
- Restricting access to personal information on a need-to-know basis;
- Employee and contractor confidentiality obligations;
- Reasonable monitoring and security practices to help identify and address vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact:
Northline Interior Design Inc.
1255 Johnston Road, Unit 214, Victoria, BC V8W 2A1, Canada
Email: [email protected]
Phone: +1 (250) 384-7926
13. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we do, we will revise the effective date or otherwise indicate that the Policy has been updated.
We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after any changes are posted constitutes your acceptance of the updated Policy, to the extent permitted by law.